RETURN
Policy
At thethingthat, we understand the importance of providing high-quality products tailored to your preferences. Our print on demand items are custom-made specifically for each order, ensuring uniqueness and satisfaction. To maintain the integrity of our personalized products, we have established the following return policy:
1. **No Returns for Size or Design Preferences**: Due to the customized nature of made to order items, we are unable to accept returns or exchanges for reasons related to size, color, or design preferences. We urge customers to carefully review product descriptions, including size charts and color options, before placing an order.
2. **Quality Assurance**: We take pride in the quality of our products and strive for excellence in every aspect of production. In the unlikely event that you receive an item with printing or manufacturing defects, please contact our customer service team within 7 days of receiving your order. We will promptly address the issue and provide a resolution, including a replacement or refund.
3. **Return Process for Defective Items**: If you believe your item is defective, please contact us with a description and clear photos illustrating the issue. Our customer service team will assess the situation and guide you through the return process, if applicable. Please note that returns for defective items must be initiated within 7 days of receiving your order.
4. **Return Authorization Required**: All returns must be authorized by our customer service team before being shipped back to us. Unauthorized returns may not be eligible for a refund or replacement.
5. **Shipping Costs**: Customers are responsible for any return shipping costs unless otherwise specified by our customer service team.
At thethingthat, we value your satisfaction and are committed to providing exceptional customer service. If you have any questions or concerns about our return policy or your order, please don't hesitate to contact us. We appreciate your understanding and support.